Comprehensive Training

Gain in-depth knowledge and hands-on coursework designed to help you thrive in the solar industry. Throughout the program, you’ll have the opportunity to earn multiple solar and energy storage certifications that will strengthen your resume and boost your credibility in the field.

Expert Guidance

As your instructor, I'm committed to your success beyond this course. After completing the training, you’ll have the opportunity to schedule a one-on-one session with me to discuss your career path, get personalized guidance, and explore next steps in the solar industry. This is your chance to learn directly from someone in the field and gain valuable insights to help accelerate your growth. I’m genuinely invested in your journey—so don’t forget to reach out once you’ve completed the course

Resources

Access a full library of support resources, including downloadable documentation and on-demand video content, designed to reinforce your learning and support you on the job.

Course Curriculum

26 Chapters · 70 Lessons

  1. 1

    Solar Support Agent Training Course Intro

    1. (Included in full purchase)

      Solar Support Agent Training Course

  2. 2

    Preparing for Your Solar Career Journey

    1. Preparing for Your Solar Career Journey Free preview
    2. (Included in full purchase)

      Quiz #1

  3. 3

    Understanding the Solar Industry

    1. Understanding the Solar Industry Free preview
  4. 4

    What Makes Solar Unique?

    1. (Included in full purchase)

      What Makes Solar Unique?

  5. 5

    Introduction to Customer Support in Solar

    1. (Included in full purchase)

      Introduction to Customer Support in Solar

  6. 6

    Basics of Electricity: Key Concepts

    1. (Included in full purchase)

      Basics of Electricity: Key Concepts

    2. (Included in full purchase)

      Quiz #2

    3. (Included in full purchase)

      Electric Circuits & Power Calculations

    4. (Included in full purchase)

      Quiz #3

  7. 7

    What is Photovoltaic (PV) Technology?

    1. (Included in full purchase)

      What is Photovoltaic (PV) Technology?

    2. (Included in full purchase)

      PV Module Anatomy

  8. 8

    Types of PV Systems

    1. (Included in full purchase)

      Types of PV Systems

    2. (Included in full purchase)

      Quiz #4

  9. 9

    Solar Irradiance and Yield

    1. Solar Irradiance and Yield Free preview
  10. 10

    Inverters: Central, String, Micro

    1. (Included in full purchase)

      Inverters: Central, String, Micro

    2. (Included in full purchase)

      Inverters: Central, String, Micro

    3. (Included in full purchase)

      Inverters: Central, String, Micro

  11. 11

    DC vs. AC in Solar

    1. (Included in full purchase)

      DC vs. AC in Solar

    2. (Included in full purchase)

      Quiz #5

  12. 12

    System Components Overview

    1. (Included in full purchase)

      System Components Overview

  13. 13

    Microinverters: Features & Support

    1. Microinverters: Features & Support Free preview
    2. (Included in full purchase)

      Quiz #6

  14. 14

    Power Optimizers: Features & Support

    1. Power Optimizers: Features & Support Free preview
    2. (Included in full purchase)

      Quiz #7

  15. 15

    PV Mounting Structures

    1. (Included in full purchase)

      PV Mounting Structures

  16. 16

    PV Performance Monitoring

    1. (Included in full purchase)

      PV Performance Monitoring

    2. (Included in full purchase)

      Quiz #8

  17. 17

    Basic PV System Design Principles

    1. (Included in full purchase)

      Basic PV System Design Principles

    2. (Included in full purchase)

      Electrical Design in PV Systems

    3. (Included in full purchase)

      Quiz #9

  18. 18

    Common Installation Issues

    1. (Included in full purchase)

      Common Installation Issues

  19. 19

    Energy Storage Systems (ESS) Overview

    1. (Included in full purchase)

      Energy Storage Systems (ESS) Overview

    2. (Included in full purchase)

      Quiz #10

    3. (Included in full purchase)

      Battery Types & Safety

    4. (Included in full purchase)

      ESS: AC Coupling vs DC Coupling

  20. 20

    ESS Control and Monitoring

    1. (Included in full purchase)

      ESS Control and Monitoring

    2. (Included in full purchase)

      Quiz #11

    3. Common ESS Support Scenarios Free preview
    4. (Included in full purchase)

      CT's (Current Transformers) in Battery Systems

    5. (Included in full purchase)

      Quiz #12

  21. 21

    RMA (Return Merchandise Authorization) Process: Intro

    1. (Included in full purchase)

      RMA (Return Merchandise Authorization) Process: Intro

    2. (Included in full purchase)

      Typical RMA Workflow

    3. Data Collection for RMA Free preview
    4. (Included in full purchase)

      Quiz #13

    5. (Included in full purchase)

      Communicating RMA to Customers

  22. 22

    Documentation for Support Agents

    1. (Included in full purchase)

      Documentation for Support Agents

    2. (Included in full purchase)

      Documentation for Support Agents

    3. (Included in full purchase)

      Documentation for Support Agents

    4. (Included in full purchase)

      Regulatory and Warranty Basics

    5. (Included in full purchase)

      Commonly Used Tools and Testers

  23. 23

    Troubleshooting

    1. (Included in full purchase)

      Troubleshooting: Inverter Not Producing

    2. (Included in full purchase)

      Troubleshooting: Communication Failures

    3. (Included in full purchase)

      Troubleshooting: ESS Not Charging

    4. (Included in full purchase)

      Troubleshooting: Optimizer Failures

    5. (Included in full purchase)

      Troubleshooting: Microinverter Issues

    6. (Included in full purchase)

      PV Array Underperformance Causes

    7. (Included in full purchase)

      Quiz #14

  24. 24

    Customer Support Channels Overview

    1. (Included in full purchase)

      Customer Support Channels Overview

    2. (Included in full purchase)

      Phone Support: Best Practices

    3. (Included in full purchase)

      Email Support: Key Principles

    4. (Included in full purchase)

      Live Chat Support Tips

    5. (Included in full purchase)

      CRM Ticket Systems

    6. (Included in full purchase)

      Managing Difficult Customers

    7. (Included in full purchase)

      Role of Knowledge Bases & Resources

    8. (Included in full purchase)

      Case Study: Solar Homeowner Support Journey

    9. (Included in full purchase)

      Case Study: Commercial Installer Interaction

    10. (Included in full purchase)

      Reporting Issues to Engineering or Tier 2

  25. 25

    Career Growth in Solar Support

    1. (Included in full purchase)

      Career Growth in Solar Support

  26. 26

    Final Quiz

    1. (Included in full purchase)

      Quiz #15

About the Solar Support Agent Course

Step into the future of clean energy with our Solar Customer Support Agent Training Course—your gateway to a rewarding career in the rapidly growing solar industry. Designed and led by an experienced industry professional, this course provides the essential technical knowledge and customer support skills needed to succeed in entry-level and advanced roles. Through practical training and real-world insights, you'll build confidence in troubleshooting, communication, and solar system fundamentals. Whether you're just starting out or looking to pivot into a high-impact field, this course equips you with the tools to stand out and grow. Take the first step toward a brighter future—enroll today and unlock new career possibilities. Have questions? Contact us at [email protected]. https://www.instagram.com/solportsolar/ https://www.youtube.com/@SolportSolar https://www.tiktok.com/@solportsolar

Meet Your Instructor, Solar Industry Expert

I’m Johnny Conde, a seasoned professional in the solar industry with years of experience working across the full spectrum—from small local installers to large multinational manufacturers. My career has included extensive fieldwork, customer and technical support, software support and development, and collaboration with engineering and product teams. I hold multiple industry certifications and have worked in roles that span hardware, software, and end-to-end system troubleshooting. I’ve supported both residential and commercial projects, giving me a practical and well-rounded understanding of how solar systems work—and how to support the people who rely on them. Whether it’s guiding a homeowner through a service call, debugging a monitoring platform, or improving internal tools for efficiency, I’ve been there. And now, I’m here to help you get started. My mission is to empower individuals like you to build rewarding careers in this rapidly growing sector. This course is designed to give you the technical foundation, customer service confidence, and industry insight to succeed. Let’s take the first step together.

Student Testimonials

Discover how our course has transformed the careers and lives of our students.

”
This course was a great jumping off point as I explored roles in Solar Sales. The knowledge I picked up came in handy during my interviews.
Jessica L.

Las Vegas, NV

”
Finally, a course that covers solar in depth but does it in a way that is easy to understand. I am applying for jobs before I have finished but I am excited for what the future holds. Thanks Johnny!
Armando W.

Lynwood, CA

”
I landed my first job because of your course. It has put me on the right track and I am can't wait to work my way up the solar ladder.
Sergio B.

Los Angeles, CA

Ready to Shine Bright?

Join the Solar Support Agent Course today and take the first step towards a prosperous career in the solar industry.

$150.00

Enroll Now Free preview